Staffinc adalah perusahaan outsourcing dan solusi ketenagakerjaan terkemuka di Indonesia yang menyediakan layanan untuk mendukung perusahaan dalam merekrut, mengelola, dan mempertahankan tenaga kerja secara efisien. Dengan fokus pada Business Process Outsourcing (BPO) dan sistem manajemen sumber daya manusia (HRIS), Staffinc membantu berbagai industri meningkatkan produktivitas dan efisiensi operasional melalui solusi yang terintegrasi.
Saat ini Staffinc sedang membuka kesempatan berkarir untuk mengisi posisi berikut:
Posisi: Team Leader Beauty Specialist Care
Deskripsi Pekerjaan:
Monitor and Controling Achievement agent’s KPI
- Monitoring by checking Achievement Performance KPI each Agent
- Conduct monitoring and coaching performance season with Agent
- Audit manage outlier and identify improvement with focusing indicator
- Conducts performance/scorecard reviews and team meetings;administer rewards
- Coordinate with Supervisor and quality assurance to identify systematic quality improvement
Controlling live chat operational
- Resolve agent issue
- Ensure quality of Chat rely on Transaction Monitoring Procedure
- Monitoring, Finding Agent and member update mechanism product and procedure
- Ensure all daily, weekly, monthly process improvement continue on going
- Update Chat routing
People Development
- Conduct monitoring and coaching performance season with Agent and Member
- Ensure all Agent understand insentive program, retention program
- Interview prospective employees and extend job offers
Data Reporting
- Represent the team on special projects/initiatives
Persyaratan Pekerjaan:
- An Associate or Bachelor degree in communication, management or a related field
- Previous experience in customer service or a related field is preferred.
- Demonstrated experience in a leadership or coordinating role is preferred.
- Strong customer service skills with an emphasis on customer satisfaction and problem resolution.
- Ability to handle complex customer interactions and provide support to team members.
- Strong organizational abilities to coordinate team activities, manage workflows, and ensure efficient operations.
- Ability to prioritize tasks and handle multiple responsibilities simultaneously.
- Excellent verbal and written communication skills, both in local language and English (mandatory).
- Effective problem-solving abilities to address customer issues and support team members in resolving challenges.
- Familiarity with customer relationship management (CRM) software and other relevant tools.
- Willingness to stay updated on industry trends, customer service best practices, and relevant training.
- Ability to analyze team performance metrics, identify trends, and suggest improvements.
Jika kamu tertarik dan memenuhi kualifikasi lowongan kerja tersebut, kamu bisa apply melalui link website rekrutmen dibawah
