Staffinc adalah perusahaan outsourcing dan solusi ketenagakerjaan terkemuka di Indonesia yang menyediakan layanan untuk mendukung perusahaan dalam merekrut, mengelola, dan mempertahankan tenaga kerja secara efisien. Dengan fokus pada Business Process Outsourcing (BPO) dan sistem manajemen sumber daya manusia (HRIS), Staffinc membantu berbagai industri meningkatkan produktivitas dan efisiensi operasional melalui solusi yang terintegrasi.
Saat ini Staffinc sedang membuka kesempatan berkarir untuk mengisi posisi berikut:
Posisi: RTFM Beauty Specialist Care
Deskripsi Pekerjaan:
Real Time Monitoring
- Monitor activities on the floor in real time, including call queues, agent performance, and service levels.
- Use monitoring tools and dashboards to assess the current state of operations.
Schedule Adherence
- Ensure agents adhere to their schedules by monitoring breaks, lunches, and other off-phone activities.
- Make real-time adjustments to schedules to address fluctuations in call volume or staffing levels.
Performance Analysis
- Analyze real-time performance data to identify trends, patterns, and areas for improvement.
- Provide feedback and recommendations to team leaders for immediate performance adjustments.
Queuing Management
- Monitor and manage call queuing to minimize wait times and optimize service delivery.
- Implement strategies to address high call volumes or unexpected spikes
Briefing and Communication
- Conduct real-time briefings with team leaders and agents to communicate important updates, changes, or adjustments.
- Foster a culture of open communication and collaboration on the floor.
Reporting
- Generate real-time reports on key performance indicators (KPIs) and floor activities.
- Provide regular updates to management on current performance metrics.
Problem Resolution
- Address and resolve real-time issues, including technical challenges, escalations, and agent support needs.
- Collaborate with relevant teams to implement solutions.
Persyaratan Pekerjaan:
- High school diploma or equivalent. Additional education or certifications in a relevant field is a plus.
- Proven experience in a real-time monitoring or similar operational role.
- Familiarity with call center or customer service operations is preferred
- Excellent verbal and written communication skills.
- Ability to convey information clearly and concisely.
- Strong analytical and problem-solving skills.
- Ability to quickly analyze data and make informed decisions.
- Proficient in using real-time monitoring tools and dashboards.
- Familiarity with call center software and communication platforms.
- Ability to adapt to changing priorities and respond effectively to unexpected challenges.
- Flexibility to work in a dynamic and fast-paced environment.
- Collaborative mindset with the ability to work closely with team leaders and other relevant departments.
- Positive attitude and willingness to support overall team success.
Jika kamu tertarik dan memenuhi kualifikasi lowongan kerja tersebut, kamu bisa apply melalui link website rekrutmen dibawah
